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Q1: You are manufacturer or trading company?
A: We are manufacturer, we own the factory.
Q2:Sample order for led si1. Can I have a sgn?
A: Yes, we welcome sample order to test and check quality, but you need to pay the sample cost . When you start the big order , we will return the sample cost , but shipping is not included .
Q3. What about the lead time?
A:Sample needs about 15 days, mass production time needs 15-30 days or more .
Q4. Do you have any MOQ limit for led sign order?
A: Our MOQ is 1 piece .
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for led sign ?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the drawings or samples and places deposit for formal order.
Fourthly We arrange the production.
We will send you photos and video for confirmation before we ship .
Q7: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new signs with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation."