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| FAQ |
Q1. How to connect to Amazon Alexa or Google Assitant?
A:
Step 1:Add Device
Make sure there's at least one device in device list. Supported devices includes smart light, socket, heater, etc.
Step 2:Modify device name
Modify device name that Echo could easily recognize. Such as: Living room Light, Bedroom Light.
Step 3: Set up Echo
Use Alexa APP or computer(http://alexa.amazon.com). Set up Echo from "Settings".
Step 4: Add Skill
Add "Skill"in Alexa App or computer. Enter into the skill and search for Tuya Smart. Tap on "Enable Skill" and enter your Tuya Smart account & password to finish binding.
Step 5: Control Device
First of all, it need to discover devices. Speak to Echo: Alexa(or Echo),Discover my devices. After about 20s, Echo tells you how many devices found. You could then voice control devices, only support English.
Support the below voice commands:
Alexa(or Echo),turn on bedroom light
Alexa(or Echo),turn off bedroom light
Alexa(or Echo),set bedroom light to 50 percent
Alexa(or Echo),increase bedroom light to 50 percent
Alexa(or Echo),decrease bedroom light to 50 percent
Q2: Which certificate you have?
A: ETL, FCC,RoHS are all available
Q3: Do you accept OEM/ODM? Can you print my logo on the product?
A: Yes, we do.
Q4: Do you accept small orders like 5pcs, 10pcs?
A: Yes, we can start with sample order, but the unit price will be different based on different quantity.
Q5: How will the goods be shipped?
A: Small orders are usually sent by DHL, UPS, FedEx, for bulk orders, they're shipped by sea.
Q6: How long will you ship out the items after we pay?
A: Small orders in 3-5 working days, bulk order in 15-30 working days(Holidays excluded).
Q7: What is your payment terms?
A: Sample and trial order: 100% prepaid. Regular order: 50% prepaid, 50% balance before delivery.
Q8: How long is the warranty?
A: 3 years.
Q9: How to place an order?
A: You can place this order in the below form, or send your purchase order to our email box with reference to our contact.