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Q. Do you provide samples ? Is it free or extra ?
A: Yes, we could offer the sample for free, but charge by freight collect.
Q. How about the lead time?
A: Normal sample supply it at once. Special samples needs 3-7days. mass production generally 5-10 working days after receiving your initial payment.
Q. Do you have any MOQ limit?
A: Normal Only 500kgs, Special colors about 1000kg.
Q. What is your terms of payment?
A: 30%-50%T/T in advance , balance before shipment. We accept L/C at Sight .
Q. How about the quality problem and claim?
A: Alibaba Trade Assurance which is a new service provided by Alibaba, safeguarding buyer's payment to suppliers to ensure suppliers fulfill their obligations regarding order delivery and product quality.
Q. I have a new design of acrylic solid surface playing with other materials ,how can I work?
A: Send us your ideas or sketches ,we can make the perfect and professional design for you .
Q. If I ready to make products , should I buy from sheets manufacturer or fabricators?
A: Check the quality of the sheets and buy from fabricators, Only fabricator know how to make the finished products with good quality.
Q. I only have a picture of the products which I want to buy , can you make it for us ?
A: Yes , send us the pictures and the size you want , we will make the 3D drawings for you to confirm.
Q .How we work with big projects with your company?
A: Send us drawings from designer we complete the seperated and detailed drawings check with your engineer and gpt proved by designer /make out cost/price, leadtime ,payment terms proved/contract made and pay deposit/factory produce/send pictures and customer coming for check clear paid packag ship.If necessary, installation guiding book offered or engineer arranged to go for guiding.
Q. Why we buy solid surface but so much different cost from China ?
A: It is very important things to check the material if it is 100% acrylic solid surface , most factory will offer some named modified acrylic solid surface which the cost is half but can not curved and not acrylic resin compostion.
