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Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 5000pcs needs negotiated.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q5. Can the product be customized?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.We also have perfect customization service.
Q6. Are your products waterproof?
A: Yes. Our products all have the highest level of protection IP68.They also has other advantages as Anti-UV,Anti-shock,they can work well from -25℃-55℃,So our products are very popular all over the world.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.