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Company Information
Packaging & Shipping
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FAQ
Q1. Can I have a sample order for pool led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Lead time is 5-7 working days after confirm of payment.
A:Lead time is 5-7 working days after confirm of payment.
Q3. Do you have any MOQ limit for pool led light?
A: Low MOQ, 1pc for sample checking is available
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for pool led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6: Do you offer guarantee for pool led light?
A: Yes, we offer 2 years warranty to our products.
A: Yes, we offer 2 years warranty to our products.
Q7: Do you have any certification for pool led light?
A: Yes, we have CE&ROHS certification.
A: Yes, we have CE&ROHS certification.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.