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Quality control:
1.All of our products have got through inspection of raw materials, production, aging test and checking before packing.
2.Import LED Chip from Taiwan Epistar, high luminance, without light- declining LED, long lifetime, energy saving, high efficiency and environment protective.
3. Aging test, heatproof, cold-resistant, weather resistant, and waterproof
4. Any sizes, any colors, any materials and shapes are available, welcome custom made and design by our factory
5. 7 days x 24 hours online professional service
6. Your inquriy will be got back in 12 hours.
If urgent, you could leave your phone number in inquiry, then you will get our call immediately.
1.Packing and Shipping:
1.1 Our christmas and new year lights can take apart.It can reduce the package size and save your freight cost.
1.2 We have good cooperation with cargo company.And we will choose different cargo company for you according to your country to find the most suitable shipping ways for you.
We can shipping by sea,by air,by international express(UPS,DHL,FedEx,TNT,etc)
1.3 We usually use carton package to packing the christmas ornaments and with air bubble film in it, to reduce the friction.If need we will use the iron frame or wooden crate to protect the led lights.
1.4 The real weight of LED string light and the curtain light,waterfall light are heavy than the volume weight.But other holiday decoration light like th e tree light,LED sculpture light,it's volume weight is heavy than the real weight.
2.1 Pre-sales service:
1.Your inquiry related to our products or prices will be replied in 24hrs.
2.Well-trained and experienced staffs to answer all your enquires in fluent English
3.OEM&ODM, any your customized lightings we can help you to design and put into product.
4.Distribute or ship are offered for your unique design and some our current models
5.Protection of your sales area, ideas of design and all your private information
2.2 After-sales service:
1. 1 year warranty period, including the quality of any quality problems during the free maintenance. and lifetime maintenance.
2. We will provide a detailed installation instruction for all the Christmas ornaments.Guide by video at any time.
3. And during the actual production process,we will send you the material photos,semi-finished products,detail photos regularly.
1.Q:The voltage is different?
A:Don't worry it.We usually make the voltage for 24V/110V/220V,and we can provide the transformer for you.
2.Q:Do you worry about the quality?
A:Quality is our culture.Maybe we are not the best supplier in China,maybe also we are not the cheapest in China,but we believe that the quality is the soul of an enterprise.
3.Q:The size and color are not suitable?
A:Any size,any color,if you need,we can do it for you!We provide OEM&ODM&Customized.
4.Q:Do you think the shipping cost is too high?
A:We have different shipping methods,shipping by sea,by air,by International express.We have good cooperation with several experienced cargo companys.And they will give us the best preferential price.
5.Q:Do you think the price is high?
A:Maybe we are not the cheapest in China.But providing great value for the money is a part of our heritage.
Our aim is: Use the most high-quality material , is innovating constantly , guide the trend with the
service wholeheartedly, drive the market. Other manufacturers enjoy a cost advantage as they do not do any projuct safety tests and do not offer any guarantees or after-sales service.
6. Q:The package is not strong?
A:All the decoration lights are packed with carton package with air bubble in it.Outside use the wood or the iron as the framework.We can make sure that these goods will avoid being damaged during the transit.