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We are committed to establishing effective relationships with our customers. First, we listen and then work with you to produce effective alternatives to your particular requirements. We are proactive, we believe and move quickly and decisively to satisfy your requirements.
OUR EXPERIENCE
We provide professional services and top-quality goods at competitive rates from 18 years experience and high quality assurance manufacturer.
OUR SKILLFUL ARTISANS
All of our products are handcrafted from local and natural materials. Each individual piece is sustainably and ethically made by highly skilled, dedicated artisans using techniques handed down through the generations.
PRODUCTION STANDARDS
We always screen for their social and environmental practices, and only choose to use eco-friendly materials, green production processes as well as implementing fair labor standards.
QUALITY CONTROL
We put sustainability at a core of our business. We use sustainable materials and production methods while incorporating best practices throughout our supply chain.
BEFORE ORDER
* WE ALWAYS HAVE BEST PRICE
We are the manufacturer at large scale and within 18 years exprience, we could offer one reasonable and competitive price for you.
* FREE SAMPLE
Free sample cost for products under $20 and you just pay the freight.
For higher value samples, we would collect the freight cost and a deposit. Upon placing main order, sample cost deposit would be refunded.
* CUSTOMIZE LOGO
For individual resellers and retailers, we could offer customized logo, price tags as your request. We shall support to design and print at lowest cost.
IN ORDER
* OUR GUARANTEED QUALITY
You would get exactly what you ordered and expected. We always update your production status before shipping.
* PHOTO SUPPORTING
We would support to take photos of products in production process and before shipment. That means you could start your advertisement sooner for pre-order. Every requirement would be satisfied.
* CAREFUL PACKAGING
We can guarantee the quality of products during shipping process. If any broken products, refund would be implemented immediately or in your next order.
AFTER ORDER
* MARKET INFORMATION
Market information would be updated monthly, quartly and yearly for you.
* FREE NEW DESIGN SAMPLES
Free samples quartly, you only need to pay the freight.
*QUICK REFUND
Refund in 5 days for any payment required.
* SUPPORT 24/7
Our professional sales would satisfy your considerations as soon as possible. Please do not hesitate to contact us!
Q1. Is sample free or refundable?
A: Actually, it depends on the products. For low-value (under $20) products, we will provide free samples, freight collect. But for some high-value samples, it needs sample cost and freight cost. Please confirm that all sample cost can be refunded after order placed.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time usually needs 30-35 days depend on different order quantities. In peak season, lead time can be 40-50 days.
Q3. Can MOQ be smaller?
A: Yes and you can mixed variety of models together as long as the container is full or LCL shipment is more than 5cbm.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How do you handle with quality problems?
A: We have 18 years' experience and prefessional quality control team. And we could confirm with our factory, our shipping agent to be accountable for every problem to protect your profits and rights.
Q6. What is your terms of payment?
A: By TT 30% of total amount as advance payment within 2 days after PI date, by TT 70% of total amount as balance within 2 days after the seller shows copy of B/L via mail.
Q7: Which is packaging types?
A: We packed with carton or as customer's request.
• Each basket is packed in a polybag.• All outer carton is 3ply to 5ply standard export carton as usual.
Q8: Can we visit your manufacturing site/factory?
A: Of course. You are more than welcome to visit us at anytime, however, we do ask that you call or email in advance to arrange a visit beforehand.