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FAQ
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:if have stock ,we can send the goods within 2days , mass production time needs 1-2 weeks for order quantity more than .
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc(5m) for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: it depend on the requirement of the clients ,We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production. will ship out the goods asap .
Q6. Is it OK to print my logo on led light product?
A: Yes. our factory provide OEM and ODM service about the product ,Please inform us formally before our production and confirm the
design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.and different warranty have different price .
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:if have stock ,we can send the goods within 2days , mass production time needs 1-2 weeks for order quantity more than .
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc(5m) for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: it depend on the requirement of the clients ,We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production. will ship out the goods asap .
Q6. Is it OK to print my logo on led light product?
A: Yes. our factory provide OEM and ODM service about the product ,Please inform us formally before our production and confirm the
design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.and different warranty have different price .
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.