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Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
1. Each product has been tested multiple times over a 24 hour periods, to ensure quality.
All our products come with at least 2 years warranty.
2. All our products are made with super bright Epister LEDs.
3. For volume orders, we offer great discounts ,
4. We have a wide variety of products including LED strings, LED strips, LED modules, LED point light source. We offer OEM and ODM services.
5. Customer service is a PRIORITY, We offer a wide variety of secure payment options, such as Alibaba Assurance order, PayPal and TT with HSBC Trust.
Contact Details:
Winnie
Direct Tel: (86) 755-27975602
Cellphone: +86-13672997387
Whatsapp: +86-13672997387
Skype: Winnie Chen