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|
POWER |
IP Grade |
Luminous Angle |
|
10W |
IP65
|
120° |
|
20W |
||
|
30W |
||
|
50W |
||
|
100W |
||
|
150W |
||
|
200W |
1. Q: I will place an order with your company. How can you guarantee it?
A: Our company has always put integrity in the first place, let customers trust us, has always been our goal. For each order placed by the customer, we will inform the customer of the progress of each step of the order through video or pictures through chat software and e-mail, until the customer receives the goods and confirms that there is no problem. Within 7 days, 1 month, 3 months and 6 months of product use, customers will be asked about the use of the product.
2. Q: how do you solve the after-sales service?
A: We will reply the customer's questions as soon as possible and give solutions within 24 hours. If there is a very difficult problem, we will send engineers to the site to solve it.
3. Q: How do you guarantee the quality of your products?
A: Our company has a set of receiving - production - delivery process: when receiving materials, our QC will check the materials, and only after passing the inspection will the goods be received and put into the warehouse; before the formal production, we will do a first article inspection, and then mass production will be carried out; in the production process, QC will check the products at any time; after the finished products are finished, there will be aging test; during the packaging process, inspection will also be carried out. Before delivery, more random inspection will be carried out, and the goods will be delivered after passing the inspection.
4. Q:How many years is your product warranty?
A: Our company's products are generally guaranteed for 3 years, and some customized products can be guaranteed for 5 years.
5.Q:Do you accept customization?
A: Of course, we welcome customers to customize. We will arrange the best engineers to connect with you and design according to your requirements.