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Q1. Are you manufacturer ?
A: Yes,we are manufacturer.
Q2. Can I have a sample order ?
A: Yes, we favour the sample order to test and check quality. Mixed samples are acceptable.
3-5 samples are for free, you just bear the freight cost.
Q3. How about the lead time?
A:Samples need 3-5 days, mass production need 1-2 weeks, for more according to the quantity.
Q4. Are there have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for led light?
A: Firstly,we are manufacturer and provide the OEM and ODM servise, so let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly ,customer confirms the samples and places deposit for formal order, then we will sign a legally binding contract.
Finally, arrange the production.
Q7. Is it ok to print my logo on led light product?
A: Yes, please inform us formally before the production and confirm the design firstly based on sample,
we support Silk printing and Laser printing on product.
Q8: Do you offer guarantee for the products?
A: Yes, we offer 3 years warranty to our products.
Q9: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including
re-call according to real situation, and the return shipping fee will be borne by us.
* The explanation rights mentioned above belong to our company.