Taizhou Mondial Import And Export Co., Ltd.

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than 

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.

1. Samples: Bank TT, 100% payment in advance;

2. Bulk order: Bank TT, 30% deposit and balance 70% settled before shipment.

Delivery time:

1. Samples: 3-7 working days;

2. Bulk order: 30-40 working days

Warranty:

2-3 years warranty

Shipping Method:

1. By Express: DHL, UPS, Fedex, a fast and safe way for shipping, normally 3-5 working days for delivery;

2. By Air: In some area, the shipping cost by air is more favorable than by Express; 5-7 days for delivery;

3. By Sea: the most economic shipping method, but cost longer shipping time; large quantity, heavy and not urgent goods can choose this way.

4. Your shipping agent or forwarder.

After-Sale Service:

1. Quick reply on customers"questions;

2. If anything goes wrong with the products"quality, we will replace for you free and undertake the shipping cost.

3. Make you a happy ordering.

Quality Control:

100% of the lamps will be tested and keep lighting for 24 hours to test its quality reliability , and we will also test its; temperature after 24 hours’ lighting.Then after it is cool we again test 100% of the lamps to see if it still work well;

Each lamp should pass all these QC procedures before shipping to customer.



Delivery Detail:

We ship goods by UPS/DHL/FEDEX/TNT express which takes 3~ 5 days to arrive, or by air cargo which takes about one week to arrive . or by sea which takes about one month to arrive , depending on your actual requirements.

Our services:

1. For all your inquires about us or our products, we will reply you in detail within 24 hours;

2. We own well-tranied and passional sales & after- sale services who can speak fluent Engligh language;

3. We offer OEM services. Can print your own logo on product , can customize the retail box packing and other things.

4. We have very experienced R&D engineers and we have strong ability to do OEM