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Technical Index |
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Lamp Diameter |
φ200mm φ300mm φ400mm |
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Working Power Supply |
170V ~ 260V 50Hz |
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Rated Power |
φ300mm<10w φ400mm<20w |
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Light Source Life |
≥50000 hours |
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Environment Temperature |
-40°C~ +70°C |
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Relative Humidity |
≤95% |
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Reliability |
MTBF≥10000 hours |
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Maintainability |
MTTR≤0.5 hours |
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Protection Level |
IP55 |
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Hardware Problem |
Software Problem |
Urgent Problem |
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Within Warranty |
If the problem can't be solved in 48 hours, Xintong will send a brand new one for free, or return the product cost to the customer. |
If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. Xintong is responsible for all expenses. |
If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. Xintong is responsible for all expenses. |
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Beyond Warranty |
If the problem can't be solved in 48 hours, Xintong will send a brand new one, only charging the cost. |
If the problem can't be solved in 48 hours remotely, Xintong engineer will arrive at the scene in 48 hours. The customer is responsible for all expenses. |
If the problem can't be solved in 24 hours remotely, Xintong engineer will arrive at the scene in 24 hours. The customer is responsible for all expenses. |
Q1: Are you a factory of a trading company?
A: We are a factory with 21 years of production experience, provide OEM&ODM, and have right of self import and export capability.
Q2: How do you control your product quality?
A: We have got ISO9001 quality management system, also we established a fully-equipment laboratory, and we will test each product carefully before shipping.
Q3:What is your MOQ?
A:MOQ always is 20pcs for wholesale orders, You can also buy a sample
Q4:What about lead time?
A:Sample needs 3-5 working days,mass productions time needs about 25 days for large quantity.
Q5: How do you ship the goods and how long does it take to arrive?
A: Sample shipped by DHL, UPS, FedEx ,TNT etc. It usually takes 3-5 days to arrive. Airline and sea shipping also optional .
Q6:Do you offer the guarantee for the products?
A:Yes,we offer 2-5 years warranty to our products.
Q7: What’s your service with your product?
A: We have a strong after-sale service team for our product and any of your project with 7*24hours.