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Here is a list of FAQ and Corresponding answers. If you want more information, contact us and we are available 7X24.
Q1: Is your company a factory or trading business?
A1: We are a factory manufacturing UV lamp.
Q2: MOQ?
A2: 3 pieces UV lamps if don’t have in store.
Q3: What types of payment do you support?
A3: We accept TT, PayPal, and Western Union.
Q4: Which ports are available?
A4: Shenzhen, Hong Kong, Shanghai, Beijing, Tianjin.
Q5: Shipping available?
A5: EMS / TNT / UPS / DHL / FedEx / air cargo / ocean shipping.
Q6: I don’t know the lamp parameters. How to deal with it?
A6: Simply send the replaced used UV lamps to us. It need not be new but must light.
Q7: Quality assurance?
A7: Guarantee lifetime is 800 hours, but it can reach more than 1000 even 2000 hours, that’s our clients’ feedback. If can’t reach, we’ll replace for you.
Q8: How do you control the quality of the company?
A8: We begin quality control from raw materials. 20 year experience engineers guide production. And stable and professional technical workers engaged in production.
Q9: Where is your factory located? How can I visit there?
A9: Our factory is located in Zhuozhou city, Hebei Province, China. From Beijing to Zhuozhou is only about 1.5 bus hour.