1. Q: Are you a factory or a trading company ?A: We are a factory. 2. Q: Can you provide samples ?A:Yes,we are able to offer samples. 3.Q: How can I have a Proforma Invioce/Quotation? A: You can have Proforma Invoice/Quotation either by providing us the list of your requirements through fax email or by sending an enquiry. 4.Q: What options do I have for paying the freight charges? A: We make the Proforma Invoice as per the clients’instructions like FOB & EXW. 5.Q: What are your payment terms? A: All payments should be made in US dollars unless specified in the quotation sent to you.6.Q: What factors I need to get a quotation?A:Model,Material name,Your Desired output,Voltage is also needed for a precise quotation.
7.Q:What is the real delivery time of your factory?A:15 to 30 days for general series products, meanwhile,customized products/packing would need 25 days to 60 days based on different situations.
8.Q:How do your after-sale service work if the product got damaged?A:In the guarantee time 12 months, our general after-sale service is changing the damaged items for the customer.
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