At Huaying Group Co., Ltd., high customer satisfaction is one factor that differentiates ourselves from our competitors. Today, we would like to share two measures that help increase customer loyalty. One is we always treat customers like we want to be treated. On a regular basis, we will perform some simple role play in which we act out a few scenarios that involve easy-going and bad-tempered customers. Through which, our staff can be more proficient at handling different situations. The other is to stay current on customer reviews and feedback. It is worth taking the time to find out what customers want, as well as what they'd like to see improved. This, in turn, will motivate us to improve ourselves.
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