What should I do once I receive rotary encoder imperfections?

We take pride in our products, and we guarantee you that rotary encoder receives severe QC test before shipping. Yet if the last thing we expect occurred, we will either refund you or send you the replacement after we receive the returned damaged thing. Here we always promise to deliver you the highest quality products in a timely and efficient manner.

Owing to the development of strict management system, HENGXIANG has made great progress in hollow shaft encoder industry. As one of Shanghai Hengxiang Optical Electronics Co,ltd.'s multiple product series, robot encoder series enjoy a relatively high recognition in the market. The raw materials of HENGXIANG bearingless rotary encoder are treated with several procedures. Materials enrichment, refining, and smelt process will be conducted to make the materials into a product with high purity. Our optical components is in great demand and we have on hand many enquiries from other countries.

We are committed to a sustainable future. We’re now working on a number of initiatives to reduce production waste at the source.