What to do if balance gas water heater is damaged during shipping?

The surest way for customers is to purchase cargo transportation insurance before transporting. Once the products are damaged, the first thing needs to do is make contact with the local shipping company or agent, and notify them immediately. The shipping company is required to offer a written confirmation of the damaged products, which is very important evidence for the purpose of claiming to the shipping company and the insurance company. Also, checking the types of the shipping transaction. If customers choose EXW during the transaction, then all responsibility is transferred to the purchaser and the seller won't be responsible for it.

As a trustworthy and reputable company, Guangdong Motu Electrical Appliance Industry Co., Ltd. is always improving its R&D capacity and introducing high technology in the manufacturing of gas instant hot water heater. We will show you the balance type gas water heater series that is most popular with customers. The inner and external wirings of the product are carefully manufactured and connected to prevent faulty wiring in the housing which may cause a fire hazard or a shock hazard. Motu provides customers with sales, support, design, processing, production, and other one-stop service.

To get good feedback from customers, Motu will do our best to serve them well. Call now!