What to do if diesel gas generator is damaged during shipping?

XINSHENGAN Power Technology (Shandong) Co., Ltd. has purchased insurance for diesel gas generator during the shipment. Once customers find the product is damaged, please contact us and we will arrange a refund or return for you. Before the product is shipped out, we ensure complete and full packagings of the product by using protective materials like bubble papers and wooden boxes. They prove to be functional to prevent the product from moisture, scratches, and damages. But once there are accidents during the shipment, we ensure customers' interests by seeking compensation from freight suppliers.

As a professional genset diesel generator manufacturer, Xinshengan Generator Sets develops rapidly. diesel generator set is the main product of . It is diverse in variety. Xinshengan diesel gas generator meets the structural requirements. The planning of its structure is an interdisciplinary interplay between the architect, engineer, and user. The product is highly mobile and flexible. The product is of high quality and has passed international certification. It is made in accordance with international electrical safety standards.

We will bring a customer-centric mindset to every team. We will set up a specific customer service team to be solely responsible for monitoring customer satisfaction during the whole process and offer customers timely responses.