What to do if insulated bag is damaged during shipping?

If the insulated bag you have ordered is arrived damaged, please contact Sofie Bag Co., Ltd. Customer Service as soon as possible. We will advise you on how best to proceed once the damage has been confirmed and assessed. And when we have confirmed the damage or fault, we will endeavor to repair, replace, or refund items where possible. For fast processing of your return, please ensure the following: retain the original packaging, accurately describe the fault or damage, and attach clear photographs of the damage.

Mainly manufacturing travel bag, Sofie Bag is highly competitive in terms of capabilities. Sofie Bag focuses on providing a variety of china bag for customers. insulated bag is manufactured based on high-quality raw materials. It is soft in texture and comfortable in touch feeling. Moreover, it is easy to clean and is favored by consumers. As our quality control procedures eliminate all defects, the products are 100% qualified. The product is extremely resistant to dirt.

Sofie Bag regards creating world-known brand as our ultimate goal. Inquiry!