What to do if turquoise beads for jewellery making is damaged during shipping?

Please inform the freight forwarder and contact us first of all. Do not pick up the goods, and please wait patiently until Shenzhen Hong Zheng Technology Limited arranges third-parties to inspect of the goods, issue a report, and make a written certificate. At the same time, prepare the documents to claim. The original bill of lading, unloading document, cargo damage test report, proof claims, and other documents can prove the cause of the cargo accident, the degree of loss, etc. Once the cause of damage is confirmed, you have your right to claim for compensation. We, as a seller, do our best to pack every product as firmly and stably as possible.

ZH Turquoise Gemstone gears its focus on the R&D and manufacture of turquoise gemstone. We are one of the largest manufacturers in this industry. The gemstone carved is one of the main products of ZH Turquoise Gemstone. ZH Gems turquoise cross pendant is manufactured by adopting L-RTM (Light – Resin Transfer Molding) technology that has been the first choice in the water parks industry. The energy of the product can neutralize the energetic blockages that cause poor health. This product can be an important space design element. It will help the space to produce an attractive overall look and feel. It has passed the gem test, including GIA, NGTC, and GIC.

We are enthusiastic about our work, and we are satisfied only when the solution perfectly meets the needs of our customers.