Where to get help if rotary encoder gets problem during the use?

Please stop using rotary encoder immediately and contact us for effective solutions. In relates to the working performance of the products, we will assign our professional after-sales employees to tackle the problems posed by customers. Our after-sales team is professional and acquires a deep knowledge of every series of our product and their performance as well. If we confirm that the error occurred on the product is caused by unintentional damage, and also the product is under the warranty, we would be glad to be responsible for repairing or replacing a product to you.

Shanghai Hengxiang Optical Electronics Co,ltd. is specialized in the manufacture and supply of various bearingless encoder products. As one of Hengxiang's multiple product series, robot encoder series enjoy a relatively high recognition in the market. Much advanced quality inspection equipment is used in HENGXIANG optical lenses for glasses production. It is finely handled by the coordinate measuring machine (CMM), caliper, microcaliper, gauge, and pass meter. It is designed to have a long lifespan to achieve cost-effectiveness.

To make our production procedures more environmental-friendly, we resort to new solutions. We adopt and identify the new production technology and equipment which can improve production efficiency and clear a production bottleneck or reduce scrap.