1) When can I get the price? We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority. 

2) How can I get a sample to check your quality?

After price confirmation, you can require for samples to check our quality. If you just need a blank sample to check the design and paper quality, we will provide you sample for free, as long as you afford the express freight.

3) How long can I expect to get the sample? After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 1-3 days. The samples will be sent to you via express and arrive in 3-5 workdays. You can use your own express account or prepay us if you do not have an account.

4) How long does the whole procedure being worked out?

After you place a order,the production handling time is about 7-10 days.  We need 3-5 days to prepare all the stuff then 4-5 days for manufacturing.

5) What about the transportation and delivery date?

By international express, such as UPS, TNT, Fedex, DHL, etc, door to door, about 3-5 days. By special line, you no need to pay tax, door to door, about 10-12 days arrive. By air, you need to take goods in airport, about 3-5 days arrive. By sea, you need to take goods in port, about 25-30 days arrive.

6)What’s your method of payment?

We accept payment by  L/C, Western Union, Ria, T/T, Paypal, Cash, Alibaba...etc.

7) How long is the warranty period for the product?

Usually 12 months warranty, extended to 18 months for VIP customers.

8) What kind of material do you use for the product?

We use ABS, PET, PC, AS, PP. All are environmental raw material.

9) How do you pack your product?

We adopt standard export package,cartons or boxes,also can pack it by your requirement.

10) What certificate do you have?

We have CE, ROHS , FCC, GS certification, we can also new make certificate based on your market request.