FAQ

UNIKE LED Lights Warranty:

We do the warranty not from a guarantee words or paper, but from our quality confidence and responsibility to our customers
-----(1) If driver failed, we'll send new driver.
-----(2) If LED failed, we'll send new LED.

-----(3) Unclear reason, we'll sent full new set.
FAQ for UNIKE LED Lights:

Q1. Can I have a sample order for LED Light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time for your LED Lights?
A: 1~50pcs(<5 days)51~200pcs(7 days)201~100pcs(10 days)>1000pcs(Agreement)

Q3. Do you have any MOQ limit for LED Light order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the LED Lights and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

Q5. How to proceed an order for LED Light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and sends the payment for formal order.
Finally we arrange the production.

Q6. Is it OK to print my logo on LED Light product?
A: Yes. Please inform us formally before our production and confirm the design

Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 years warranty to our products.

Q8: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.