Zhongshan XILE OPTOETECTRONICS CO.,LTD.

established in 2010 and specialized in panel light accessories, we started to do complete products in 2014. We are a comprehensive company focusing on R&D, production and sales of LED panel light and its accessories. We have professional cutting workshop and CNC engraving workshop for  2*2 LGP ,FARME, reflector paper diffuser. This years, we have cooperated with many companies.Our main market are Brazil, Southeast Asia, India, Ukraine and Russia. We are focusing on quality, professional in production and innovative in design. For example rimless panel light ,anti-glare panel light,anti-glare down light and the latest panel light is on the way.

Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks or more for order quantity

Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.