1.Your inquiry related to our products or prices will be replied in 12hours.
2. Well-trained and experienced staffs to answer all your inquires in fluent English.
3.OEM & ODM are welcomed. OEM brand is available.
4.Coordinated After-Sale Service:
5.Quick reply on customers' questions; If anything goes wrong with the products' quality, we will make a satisfied solution for you within 24 hours .

Q1.What is your payment term? 

      Usually,we accept T/T, irrevocable L/C at sight. For regular orders, terms of payment is 30% deposit and full payment before delivery.

Q2.What is the lead time?  

      It usually takes 25 to 35 days after sample confirmation and receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Q3.What is your packing way?  

      Generally, we pack our goods by DURAMP branded package.We can also make OEM package according to your requirements.

Q4.Where is your loading port?     

     Normally it is Shenzhen Port.

Q5.How to solve the quality problems after sales?   

      Our after sales service department would offer you a satisfied solution as per our warranty policy.

Q6.Do you have MOQ limit for any order?

      Yes, our MOQ limit is 10,000 pcs/item. However, it can be negotiated and flexible according to prevailing circumstances.   

Q7.Is it OK to print my logo on led light product?

      Yes. Please inform us formally before production and then confirm the design with our sales department.

Q8.Are you manufacturer or trading company?

      We are manufacturer and our factory is in Jiangmen City, Guangdong province. Welcome to visit our factory at anytime."

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