Question 1. Can I have a sample order of the led?
A: Yes, we welcome sample order to test. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 1-3 working days, mass production needs 3-7 working days if order quantity more than 10K.

Q3. Do you have any MOQ limit for led light order? What's the Payment method?
A: MOQ is 10pcs for each model. We accept Alibaba Trade Assurance(Credit card or T/T),Paypal, and Western Union payment.

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 2-6 working days to arrive. Airline and sea shipping also are optional.

Q5. How to proceed an order for the led?
A: for some products, you can buy on our web directly; otherwise, please contact our sales:

Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, we arrange the production.


Q6: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products.

Q7: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new LEDs with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

· Reply your inquiry within 12 working hours

· Well-trained and experienced staffs to answer all your inquiries in fluent English.

· Strict quality control procedures before shipment.

· Customized design is available.OME and ODM are welcomed

· Delivery the goods to our customer all over the world with speed and precision.

Notes:

These are just retail prices, if you have bulk order, please contact our salesmen/saleswomen for the latest prices.

And please note that the ship method here is China Post or China Post E-packge, it usually takes 15-65 working

days for delivery. If you need express shipping, please contact our sales to check the cost and revise it for you before make payment.

Thanks.  

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