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Shipping

Through years of exporting business, we work closely with many carriers such as DHL, UPS, FedEx, TNT, EMS, etc. 

We can always pick the most economical and safest shipping way for you. In some cases,

we ship by air cargo and by sea to help our customers to reduce the cost. 

Also, you can send your own forwarder to pick the goods from our factory 

Payment terms

For order less than 1000usd, you can pay by Paypal, the Western union

For massive order or OEM order, you can by T/T, L/C, bank to bank wire.

Delivery time

Our lead time for samples is usually within 5 days.

OEM orders usually ship between 15 days to 20 days depending on order qty.

                                                                     Why choose Tugo Smart

1. Professional OEM/ODM manufacturer
Over 5 years OEM/ODM experienced team in home security and home smart appliance products, able to offer you solutions to all your requirements

2. High quality and competitive prices
Over 1000 sqm workshops, 50 skilled workers and excellent sourcing ability ensure a stable quality and high capacity products at competitive prices for our customers

3. Strict quality control and aftersale service
With our strict QC system, we promise to always provide high-quality products. And we offer 12 months warranty to our customers on defective units.

4. Fast respond and excellent communication
All our sales are professional and are always ready to answer your inquiries and answers within 24 hours. At Tugo smart, we will continue to grow together with our customers.

                         Click here to learn more about this product

Our professional team will be glad to answer all your questions within 24 hours. 

 It is believed a good communication makes the business so much easier for both of us. 

 Please do not hesitate to talk to us if you have any questions. 

Q1: How can I place an order with you? 
A1: Send us an inquiry telling us which items you need. Our sales will reply to you within 24 hours. Once we confirm the order details, a Proforma Invoice will be sent to you for review

Q2. What payment terms you offer?     
A2: Paypal, Western union for trial order or an amount less than 1000USD. T/T or Trade assurance for bulk orders

Q3: When will you ship out the goods after the payment is made? 
A3: Sample order: 3-5 working days
OEM order: Within 7-15 working days depending on QTYs.

Q4: Can I put my private logo on the products?
A4: Of course, just send us your layout and we will turn it into samples for you to confirm.  

Q5: What is your company's warranty policy?
A5: We offer 12 months warranty for any defective units during our manufacturing.

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