Q1. Can I have a sample order?
A: Yes.

Q2. What's the lead time?
A: Sample 3-5 days, mass order 15-30 days.

Q3. MOQ?
A: 1pc available.

Q4. What's the payment item?
A:30% deposit , 70% balance finished before delivery.

Q5.Payment way?
A:TT,Paypal, West union, Pay online, Visa, Alibaba Pay later, Trade assurance.

Q6. Logo customized?
A: Yes.

Q7. What's the guarantee?
A: 5 years warranty free after-sales service.

Q8. How long is the aging test time?
A:At least 24 hours on 100% products

Q9. Do you have IES file , and can you do the Dialux simulation report.
A: Yes

Q10.How to solve the quality problems after sales?   

A:Take photos of the problems and send to us. We will make a satisfied solution for you within 24 hours after we confirm the problems.

Q11 Can you produce according to the samples or drawings? 

A:Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures

Q12. What is your terms of packing?  

Generally, we pack our goods in neutral cartons.If is fragile we will make wooden frame.and we also can according to your requirements.