Q: How do I get the price? A: The price is based on the specific requirements of the buyer, so please provide the following information to help us provide you with an accurate price.
1) Workshop drawings / window schedule, showing window size, quantity and type;
2) Surface treatment / color;
3) Type and thickness of glass (single or double layer or sandwich or other) and color(transparent, colored, reflective, Low-E or other, with or without argon).
Q: What is the standard size of doors and windows?
Answer: Since we are a factory company, we can measure the window size according to your special requirements.
Q: What is the standard color of the aluminum frame?
Answer: powder coating (cream black and silver gray)
Q: What are your payment terms?
A:Generally, T / T uses 30% -50% of the total amount as the balance before deposit and delivery. An irrevocable letter of credit at sight is also acceptable.
Q: Do we need to install glass (on-site glass) or do your windows have glass?
A: We will install glass at the factory according to the size of the windows and doors of the factory to ensure that the glass is safe during transportation, and if our buyers can easily install the entire door and windows. Recommended for large size products.
Q: What is your warranty? What should we do if something goes wrong?
A: A 10-year warranty is provided, including that the frame does not fade or fall off, and the hardware and accessories work properly under correct operation. German hardware 10 year warranty. If quality problems occur, we will provide replacement service through international express company. Immediate delivery of replacement parts in stock, if not in stock, time should depend on material order time, usually 10-15 days.
Q: What services can I get from you?
A: We can provide engineering and supervision services to guide the installation of our doors and windows.
Q: Is your product certified? The title is here.
A: Yes, our products currently comply with Australian standards. If you need, we will also test and certify our products.
Q: What is spectrally selective glass?
Answer: Coated or tinted glass windows have optical characteristics that are transparent to certain energy wavelengths and reflect to other wavelengths. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.
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