Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pcs for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q9: Why choose us?

A: Ningbo Haider is a professional manufacturer and exporter, which specialized in researching, designing and manufacturing of LED grow light. We are focusing on LED lighting in greenhouses, LED horticultural lighting, LED vertical farm lighting. 

Q10: What about the payment options?

A: PayPal, Western Union, T/T and Regular payment terms.