Shipping:

1.We aim to dispatch your order within 3-5 working days, five days a week (Monday - Friday).

2. All orders are via DHL (3-6days) or an equivalent express courier service

Package:

Warranty:

a. All our products come with Full Factory warranty:

b. CTLite warrants that our products are free of defects for a period of two years.

  We will repair or at our option replace any product that is defective.

  The warranty covers defects in workmanship and defective components.

c. It does not cover damage caused by abuse, moisture damage or water.

• CTLite focused on the researching, designing and manufacturing of LED Grow Lights since 2012, 8+ Years expertise.
• CTLite have 4 floors, around 5000 sqm production area, 100+ well-trained staff  
• CTLite adopts original LED chips, brand driver and high quality parts. 100% tests and inspects before shipment.
• CTLite have full range of products with unique and popular design, over 10+ new products each year.  
• CTLite have strong R&D team, offer professional customizing solutions, including design, prototype, molding, re-branding, package etc.

Q1: What is your warranty?

A: We offer 2-5 years warranty. During the guarantee period, we will send new parts or new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q2: Can I have a sample order?

A: Yes, We welcome sample orders. You just need to tell us your requirements by enquiry or message. We will contact with you within 24 hours to guide you to finish your order.

Q3: Can I have a customized order?

A: Yes, we welcome customized orders. You just need to discuss your requirements with our well-trained specialists. Our R&D team will evaluate and assist your project.

Q4: What’s the lead time for the order?

A: For sample order, usually 3-5 days. For bulk order, 20-30 days, depending on the quantity and stock of materials.

Q5: What shipping methods do you use?

A: FedEx, UPS, DHL, EMS, air shipping, sea shipping etc. Or you can specify it.

Q6: How to proceed an order for LED lights?

A: 1. let us know your requirements or application; 

   2. we quote according to your requirements or our suggestions; 

   3. customer confirms the samples and places deposit for formal order; 

   4. we arrange the production.

Q7: How to send the payment?

A: Bank transfer, Western Union, PayPal, Credit Card, Cash, etc.

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