Our Service:

1. Quick reply within 24 hours.

2. Blue Carbon guarantees all the products are inspected properly before delivery.

3. Blue Carbon provides quality card, detailed installation guide and common problem solution,ensuring the customer to install our products correctly.

4. Blue Carbon promises to provide solutions within 24 hours since quality objection raised by customer. Customer shall cooperate with the supplier to check the cause in order to confirm quality problem.

5. Blue Carbon strictly fulfill the responsibility of after-sales service, being committed to warranty scope, implementing the national regulation for industrial products. We will exchange the defective products for free when quality problem has been confirmed.

1.Q:How to use our lights?

  A:The light battery is on sleep before delivery in order to avoid discharging during transportation. You need activate accordingto the installation manual.

2. Q:How to install our lights?

  A:Fix the product with a right angle and make sure no shelter on the surface of solar panel.

3. Q:How long is the all in one solar street light charge time?
  A:All of our solar LED light charging time is 8 hours in strong sunlight.

4. Q:What to do with the rainy day or Cloudy day?

 A:The outdoor solar light is waterproof. You don’t need to worry about it. After fully charged, the capacity of battery can keep the LED working in several rainy/ cloudy days.

5. Q:If you found the light brightness is down or total off, how to handle?

  A:It proves the power of solar light battery is not enough to support normal lighting, so you need have 2-3 goods sunlight charging, especially in Winter season, the sunlight intensity is much below the standard sunlight (1000kw/m2), it may need more longer time for charging. 

6. Q:What is the warranty for our light?
  A:For all of our lights, we provide 5 years warranty for whole set as we used the best quality LiFePO4 lithium battery, which is also used in electric bus, lifespan is 8-10 years.
7.Q:What is the terms of payment?
  A:T/T, L/C,western union, trade assurance or cash; 30% for deposit, the balance 70% before shipment for bulk order.

8.Q:How about the after sales service?
  A:Blue Carbon welcome you contact us at 24 hours per day, 7days per week,your any questions will be highly appreciated. Contact hot-line:+86-633-2190373