Pre-Sales  Service

We pay great attention to communication with the customer. We believe that must understand customer needs, combined with professional product knowledge, to provide competitive products to our customers.
Provide details about the product drawing, product parameter, production procedure, product test, product certificate, installation and debugging guide.

Sales  Service 
Customized solution designs.
Product rendering drawing.
From production process to logistics all-the-way tracking report.

After-Sales  Service 
Five-year quality warranty with lifelong maintenance. 
Free guarantee repair:  free repair service during the quality warranty period. We will never exempt our responsibilities on product owned defects. 
Responding time: upon receiving user’s notification, we ensure 24-hour after-sales technical support. 
Spare parts: necessary spare parts are provided together with products to customers. 
Free technical training: integrative and normative technology training is available for free to customers by our technical personnel to ensure they are skilled in regular operations of products and they are able to estimate and solve small problems.

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. small sample are free.Mixed samples are max 2 samples acceptable.

Q2. What about the lead time?

A: Sample needs 3-5 days .Mass production time usually needs 5-7 working days. It depends on your order quantity.

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 working days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?

A: Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly we arrange the production.

Q6. Is it Ok to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7. Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q8. How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period. We will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.