Q: Do you have a factory?
A: Yes, we are a factory-trade company. We have a modern factory of 3000 square meters and 5 production lines. We have 100 factory workers, 15 of whom are quality control and Technical Engineer. Welcome to visit our factory.
Q: How long is the delivery time of the order?
A: If you need OEM service, it will take about 7-20 working days to prepare the goods after the payment is successful. If we have products in stock, it only takes 2-7 days to ship.
Q: What is the product warranty?
A: All products purchased from our factory, solar panels have a 10-year warranty, and other parts products have a 1-year warranty; during the warranty period, we will provide free parts for repairs, and we guarantee our quality.
Q: If we have our own market position, can we get support?
Answer: Please inform us of your detailed market needs, we will discuss and put forward helpful suggestions to find the best solution for you.
Q: Is the installation process troublesome?
A: This is usually the case. You have purchased solar products from us. We will provide you with installation drawings and user manuals to guide you through the installation. If you encounter any problems, you can contact us at any time, we have a professional technical team to provide you with services.
Q: Regarding the shipping cost?
Answer: We will calculate according to your specific location and product weight. You can discuss with us in detail. If you have your own freight forwarding company, this is a very good choice.
Q: How much power do I get from the system every day?
A:It depends on several factors, such as the position of the solar panel, direction/tilt/sunshine time, etc. You can tell us approximately how many degrees you need every day, and we can help you calculate and choose a suitable solar power system power.
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