1Roll/Bag, Gross Weight: 0.2KG

8Bags/Box, Box Size: (L)25cm(W)20cm(H)13cm, Gross Weight: 2KG

5Boxes/CTN, CTN Size: (L)67mm(W)26cm(H)20cm, Gross Weight: 10KG

All the items will be shipped within 3-7 working days for samples, 10-30days for batch, except Chinese weekend or holiday. All the items will be 100% tested carefully before shipping.

Generally 5-8 working days via Express, 14-20 working days via AirMail. 30-40 working days via economical post.

Due to shipping policies change frequently, we will send out clients' parcel by similar efficiet forwarder if our promised method is failed to ship out. For example, we might change Singapore Post to Netherland Post, Swiss Post or Sweden post. Sometimes Netherland/Swiss/Sweden is much faster and has less customs problems.

If you have not received your items within 40 working days, please contact us. We will track the shippment and get back to you as soon as possible with a satisfying reply.

Buyers are responsible for (in case) all additional customs fee or taxes in their country. These additional fees maybe charged at the time of delivery. We will not refund shipping charges for refused shippments.

The shipping cost is not including any import taxes, so the buyers should be responsible for Customs duties.

We ship to worldwide, except APO/FPO. Please kindly check your address carefully before placing order, we will not responsible for additional remote charges which will usually cost USD35.

High quality: LENSTAR have a strict quality control system, every product have 8-24hours aging test before shippment. We select the best quality rawmaterials for our products, such as PPA or EMC type lead frame, Bridgelux's or Epistar's chip as the core, gold wires for bondng, etc.

Best price: We are one of professional LED factories in China. All the prices are wholesale price. Our target is producing high quality goods as well as best price to benefit our clients.

Fast response:  Any question of our products will be replied in 24 hours except the social holidays.

Promptly delivery: 3-7 working days for samples. 10-30days for batch

Good after sales services: Once there is any bad defect during your usage or the new goods go bad, we will solve it for you or send you a new one for free.

OEM & ODM services: We have own designer, and we offer OEM & ODM service too.

Quality warranty: Quality guarantee is based on storing, installing, operating and maintaining correctly in the normal operation condition. It is not included in our maintaining range when installing inappropriately, breaking the operating rules, and leading to the products damaging. LENSTAR will maintain the right to either repair, parts replacing or products exchange during the quality warranty period. The parameter of specification is according to the sample only for reference.

Dongguan Lenstar Opto-Electronics Co., Ltd. has been dedicating to be a professional manufacturer, designer, exporter of LED Diodes, LED Lights and LED related products in Dongguan, China since her establishment of 2010. LENSTAR is situated at Dalang Town, Dongguan City. We strictly pursue our policy of "first-class quality, the best credit". Through hard work and innovation, our company is now composed of hundreds of staff members and occupis more than 1000 square meters. She has a well-trained team and international advanced equipments to ensure the quality of products. The entire production process is strictly monitored and 5 steps of QC testing is our standard policy to supervise the quality. The advanced temperature testers, luminance testers and photoelectric instruments are adapted to conduct strict testing such as voltage withstand, shock proof andsalt spray tests. All our operations are according to ISO9001:2000 and ISO14000 systems. Our qualification rate is above 99.8%. Al our products comply with CE standard and the RoHS Directive.

1. Are you factory directly?

    Yes, we have our own factory, all of our products are with competitive factory price.

2. Do you have a special price and service for wholesale?

    Yes, we have the most competitive price and best service to support our wholesale clients. We do supply OEM&ODM service for the wholesale;  we can make your brand and logo on the package.

3. What payment methods can I use? And how sevure is my payment?

    Currently, you can pay by Visa, Paypal, MasterCard, Bank Transfer and Western Union.

4. How long does it take for my order to be shipped? And how long can I receive it?

    Generally, your order will be shipped within 7-15 working days after your payment verified by us or the third party. But in case of any hot products without raw materials, it will need more time.

    As usual, we recommend the economical shipping method. Of course, you can also choose the others, such as UPS, DHL, FEDEX express services. The shipping time according to the real time when it was evaluated by the courier.

5. How about the warranty?

    We offer 3 years warranty. All products are gone through strict test by our experienced QC before shipment. But there may be some unpredictable problems, we will repair the products for free cost of labor within the warranty period. Manual made fault and damaged do not in our warranty.

6. How about the after sale services?

    Your satisfaction is affirmation of our work always. If you are satisfied with our products you ordered, please leave positive feedback. If you are not satisfied with the items you ordered, please contact us before leaving negative feedback. We can work together to resolve any disputes. If you have any problem or doubt about our service or policy, welcome to contact us by E-mail or phone. We will respond you within 24 working hours.