FAQ

Q1. Are you a factory or trading company? How is your price?

A: We are a factory, we promise to offer you factory direct price.

  Welcome to visit our factory. We are in Xiaolan Town, Zhongshan City, Guangdong Province, China.

  All our clients, from home or abroad, are warmly welcome to visit us!

Q2. Can I get some samples?

A: We are honored to offer you free samples(>2pcs) to support your business for testing quality.

1) If you have a DHL, UPS or FedEx account or other courier freight collectable account and agree to pay the courier freight.

2) If you don’t have courier account, you can send your courier to collect samples from our company, or send us the courier fee by T/T.

Q3. Can I have my logo or company name to be printed on your products or the package?

A: Yes, your logo and company name can be printed on our products and packing, such as gift box, paper card carton. We will ask for a minimum order quantity, if you want to print your logo on our products and packing for fee.

Q4. How can you guarantee your quality?

A: FREE SAMPLE are available for you to check quality.

  We will send you photos during production, and every kettle is inspected by QC before delivery.

Q5. How can you ensure your service?

A: We have professional engineer and sales teams to give you one-to-one service to ensure you can get timely reply on every question.

Q6. How can I order your products?

A:1) You send us the purchase order (model number, quantity, shipping address).
2) We make a proforma invoice for the order.
3) You pay 30% deposit or full amount and send us the payment copy.
4) We start production after receiving the payment.
5) We inform you when the order is about to be finished and show you some product photos.
6) You pay all balance and send us the payment copy.
7) We deliver the goods to you after receiving the balance and send you the tracking number/ Airway Bill/ Bill of Lading depending on the shipping method.