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Pre-Sales Service:

• 1. Your inquiry related to our products will be replied by our well-trained and experienced staffs in fluent English within 12 hours.
• 2 Distributorship are offered for your unique design and some our current models for free.
• 3. Protection of your sales area, ideas of design and all your private information.
• 4. We offered OEM/ODM project services and any your customized lightings, such as print your own logo.
• 5. We have strictly quality standard for the products' function, the appearance and performance.

 After-Sales Service:

• 1. We provide 2-5 years warranty for our consumer for our LED lighting products.
• 2. If the led lighting products were broken in two years due to quality issues, we will repair it for free.(Excluding items damaged or misused after receipt).
• 3. We accept authorized returns for an exchange, or refund within 5 days on receipt of the item. Item must be in original condition with original packaging. Shipping charges are not refundable. Please E-mail us once delivery is delayed or items are damaged during delivery.

Our customer's satisfaction is the most key important factor of our success. So, your feedback is extremely important to OUR SKYPE  joyinled 

24 Hours hot line :0086-15820436029 (Ceiling Phone)

We are always willing to help here.

Q1: Can I have samples to test?

A: Yes,we are pleased to supply samples to test and check quality,mixed sample order is available. Please note, free samples is not acceptable.

Q2: Do you have any MOQ limited?

A: Our MOQ EXW is 1PC to supply new customers.

Q3: What’s the lead time?

A: Sample :1-5days. Mass production: 7-15days depend on the order quantity.

Q4:How do you ship the goods and how long does it take?

A: We usually ship by DHL,UPS,FEDEX,TNT. It usually takes 3-5days to arrive. By air,by sea are also acceptable