A. Your inquiry related to our products or prices will be replied in 15 hours;

B. Protection of your sales area, ideas of design and all your private information;

C. Well-trained and experienced staffs to answer all your inquires in fluent English;

D. Distributorship is offered for your unique designs or some our current models;

E. OEM&ODM, any your customized lightings we can help you to design and put into production

F. All goods will be guaranteed for 3years after shipment for normal use only (8hours per day is better).

H. For quality problem, we will send free replacements for bulbs or other spare parts as requested together with next order.

I. For damaged goods, you need to inform us within three days after receiving the goods. We will send you replacement spare parts (bulbs) or help to claim from the forwarder.

Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than

Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for led light?
A: Firstly, let us know your requirements or application.
Secondly, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, We arrange the production.

Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer 2-5 years warranty to our products.

Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.