Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality, the sample fee and freight cost need to be collected first and the payment will be back for you if order.

Q2. What about the lead time and payment terms?

A: 

The lead time: About 35-40 days after deposit received.

Payment terms is 30% deposit by T/T in advance, balance against original B/L or 100% T/T before goods delivery under EXW terms.

Q3. Do you have any MOQ limit for led light order?

A: yes, the MOQ for flashlight is 50ctns and other lighting products in color box is 3000pcs.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship goods by sea, rather than by air, as our items have sealed lead acid battery or li-ion battery built-in, they could not be shipped by air. The estimated time of arrive will be depend on the destination port.

Q5. How to proceed an order for led light?

A: 

Firstly let us know your requirements or application.
Secondly We proceed EX WORK for LCL and FOB GUANGZHOU/SHENZHEN for FCL according to your requirements or our suggestions.
Thirdly customer confirms the contract and places 30% deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on led light product?

A: At present we would prefer to sell in our own brand LONEN. Is there any possibilities that you accept to use and market our brand LONEN (with our packaging) in your place?

Q7: Do you offer guarantee for the products?

A: Yes, we offer one year warranty to our products.

Q8: How to deal with the faulty?

A: 

Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we can discuss the solution according to real situation.