We do the warranty not from a guarantee words or paper, but from our quality confidence and responsibility to our customers
-----(1) If driver failed, we'll send new driver.
-----(2) If LED failed, we'll send new LED.
-----(3) Unclear reason, we'll sent full new set.
FAQ for Vanplex LED Lights:
Q1. Can I have a sample order for led high bay emergency light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time for your led high bay emergency light?
A: 1~50pcs(3days)51~200pcs(7 days)201~100pcs(10days)>1000pcs(Agreement)
Q3. Do you have any MOQ limit for zigbee led high bay light order?
A: Low MOQ, 1pc for sample checking is available
Q4. How do you ship the LED Lights and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
Q5. How to proceed an order for zigbee led high bay light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and sends the payment for formal order.
Finally we arrange the production.
Q6. Is it OK to print my logo on zigbee led high bay light?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample if you don't need ETL Label, otherwise you need to make RTLmultiple listing first. Then we can print your LOGO together with your ETL.
Q7: Do you offer guarantee for zigbee led high bay light ?
A: Yes, we offer 5 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. Key words:led high bay light, ufo led high bay ligh
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