Q1:Could you export your products to the USA?
A1:Sure.Our main market is North American market and Canada.We supplied a lot Hampton Inn.Holiday Inn,Hilton Garden Inn,Raddison Inn,Four Point,Double Tree,Comfort Inn,etc.
Q2:Are you a factory or re-seller?
A2:We are factory.Our factory is Located in Foshan.It covers an area of 46,000 square meters.
There are currently 320 employees in the factory.
Q3:What is your MOQ ? How long is your delivery time?
A3:Our MOQ is 5 pcs.Normally it will take about 35 days after deposit.But it will be longer if in the case of the peak seasons or the large quantities to ensure our the products quality.
Q4:Do you have stock products?
A4:No,We don't stock products,all of our products can be customized and we will offer the one-stop service of the hotel projects.
Q5:Can you provide us with a sample?
A5:Yes,we can provide our clien with a sample for test.Pls send us your courier account.
Q6:What is your payment term?
A6:T/T 35% deposit in advance,65% balance before shipment.
Q7.What about quality?
A7:We provide our clients customized products with superior quality,and we aim at long-term relationship and focus on quality and cooperation relationship maintenance.We won't make bad quality goods to kill future market and cooperation.
Q8:Do you test your products?
A8:Yes,we will check each product before shipment.
Q9:What is your guarantee?
A9:We provide a five year quality warranty for all of our products.
Q10:what is your packing ways?
A10:We use the Standard export packing:K=K carton+the foam with corner protectors+ Plywood,to make the delivery safe.
Q11:What is your after sale services?
A11:If any customers make quality complains,we’ll forward it to our service team.They will report directly to our factory manager.Usually we will hold a meeting with production, purchasing and package and packing departments in 24 hours,and will response in 48 hours with feedback and solution.If there is a quality problem cause by our side,pls show the pictures,and we will replace for you via FedEx for free.
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