1. Orders will be finished around 30 days after payment, depending on quantity.

2. We Always choose economical and reliable shipping company to make sure you can receive the goods in time.

3. The tracking number will be provided to you once the consignment is shipped. 

4. Professional customer service to answer your questions or fix problems regarding your order.

In order to serve you much better, we can offer:

1. Free sample.

2. Mass production order delivery on time and extra 1% products as spare.

3. Submit inspection report before shipment.

4. BSCI and Walgreens audit.

5. All OEM products pass CE RoHS and FCC certifications.

Q1. Are you a factory or trading company? The lantern is manufactured yourself?

A: We are a factory located in Ninghai, Ningbo and we have been producing LED lights for 5 years, it is high quality product.

Q2. Can I have a sample order for led light?

A: Yes, we welcome sample order to test market and check quality. Mixed samples are also acceptable.

Q3. What about the lead time?

A: Sample needs 5-7 days, mass production time needs 3-4 weeks for bulk order.

Q4. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q5. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q6. How to proceed an order for led light?

A: Firstly let us know your requirements or application.

    Secondly, we quote according to your requirements or our suggestions.

    Thirdly customers confirm the samples and places deposit for formal order.

    Last, we arrange the mass production.

Q7. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q8: Do you offer guarantee for the products?

A: Yes, we offer 1 years warranty to our products.

Q9: How to deal with the faulty?

A:  Firstly, Our products are produced in strict quality control system and the defective rate will be less

     than 0.2%.

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.