Q1. How could I trust your company?
A: Our primary principle is honest and build a win-win relationship with customers. We are registered in administration, supervised by Alibaba rules and Chinese law. 

Q2. How many lights can I control with one remote controller?
A: If you point the IR remote to the black receiver on the lights, you can control all lights within distance of 9 meters.

Q3. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q4. What about the lead time?
A: Sample needs 4-6 days, mass production time needs 1-2 weeks for order quantity more than 2000pcs.

Q5. Do you have any MOQ limit for led light order?
A: Low MOQ, 1pc for sample checking is available.

Q6. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q7. How to proceed an order for led light?
A: First, let us know your requirements or application.
Second, we quote according to your requirements or our suggestions.
Then, customer confirms the samples and places deposit for formal order.
Finally, we arrange the production.

Q8. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. OEM & ODM are available.

Q9: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.

Q10: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 1%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to thereal situation.