Question: What is the Minimum Order Quantity (MOQ)?
Answer: 1pc per model.
Q: What is the warranty period?
A: We offer 2 years warranty for this lights.
Q: How do you control the quality of your products?
A: With professional independent Quality Control (QC) department, we will have strictly incoming material inspection for each product, also, all of our products will be 100% aging test before shipment to ensure every product from ShineLong is good.
Q: How to deal with the quality problems during warranty period?
A: Firstly, please take some related pictures and videos for our evaluation, once we confirmed it is quality issues, we will send new lights to you for replacing. Also, if necessary, please return the defective products back to us for analysis and repairing.
Q: What about the lead time?
A: Normally 1-2 working days for samples, and within 25 working days for bulk order after receiving payment.
Q: How about the transportation method and time?
A: International express will be the best way for small orders as it is fastest, for mass orders, ship by sea or by plane is the recommendation.
Q: Are you a manufacturer? And have you passed any audits?
A: Yes, we operate our own factory and production line with hundreds skillful workers in ShenZhen, China. OEM & ODM is also our main advantages, warmly welcome to visit our factory if your time is available. CONTACT ME And our factory is ISO9001, BSCI, BV certified.
Q: Do you have any certificates?
A: Yes, our products are CE & RoHs, FCC certified.