Q1. Where is your main market?

A: Our market 90% mainly in EU and North America.

Q2. What about the lead time?

A: Samples needs 3-5 working days, mass production time needs 1-3 weeks for different bulk order quantity.

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 5 or 4 pcs/CTN for sample checking is available.

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT, which normally takes 3-5 days for delivery. Airline and sea shipping ways for bulk order are also optional.

Q5. How to proceed an order for led light?

A: Step 1, Let us know your requirements or application.

Step 2, We quote according to your requirements or our suggestion,

Step 3, Customer confirms the samples and places deposit for formal order.

Step 4, We arrange the production.

Q6. Do you offer guarantee for the products?

A: Yes, we offer 5-7 years warranty to our products.

Q7: Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q8: How to deal with the faulty?

A: Step 1, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.

Step 2, During the guarantee period, we will send new lights with new order for small quantity.

Step 3, For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Q9: What is your led chips? light efficiency? CRI? CCT? SDCM?

A: Our chips are Epistar SMD2835, CRI>80, CCT: 3000k/4000k/5000k/6000k, SDCM<4, light efficency: 90-140lm/w

Q10: Do you have OEM or ODM experience?

A: Yes, we focus on led lighting since 2010 and have lots of big cases. we have ability and will be happy to be your official supplier.

Q11: How should I contact you to start business?

A: You can send enquiry to us, pls click "Send" now. Thank you very much.

Q12: Do you support instant communication?

A : Yes, Add my skype: shinelongled or send inquiry from ALIBABA directly.