FAQ

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A: Sample takes 5-7 days, mass production time needs 2-3 weeks for order quantity more than 500pcs.

Q3. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.

Q5. How to proceed an order for led light?

A: Firstly let us know your requirements or application.
     Secondly We quote according to your requirements or our suggestions.
     Thirdly customer confirms the samples and send the payment for formal order.
     Fourthly we arrange the production.

Q6. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample if you don't need UL Label, otherwise you need to make UL multiple listing first. Then we can print your LOGO together with your UL. 

Q7: Do you offer guarantee for the products?

A: Yes, we offer 3-5 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, our products are produced in strict quality control system and the defective rate will be less than 0.3%.
    Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch     products, we will send you new parts to replace or we can discuss the solution including re-call according to real situation, and you don't need to send the bad one to us.