1)Quoation valid time: 30 days
2)Delivery time:10 days
3) Packing information:A=B carton
4) Payment terms:T/T, 30% deposit,TT 70% Balance before shipment.
5)The packaging of the above products: Neutral carton and foam packaging or do as your request
6)Warranty Period: Solar Panel with 10 years warranty; Charging controller with 3 years warranty; Battery with 2 year; LED source light with 3 years.

Q1. Can I have a sample order for solar light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?
A:Sample needs 2-5 days, mass production time needs 1- 2 weeks

Q3. Do you have any MOQ limit for solar light order?
A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for solar light?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6. Is it OK to print my logo on solar light product?
A: Yes, we could print logo on some solar light. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to battery.Other parts with 3 years warranty.

Q8:How to deal with faulty

Firstly,our products are produced in strict quality control system and the defective rate will be less than 0.2%
Secondly,during the guarantee period,we will send new lights with new order for small quantity.

For defective batch products,we will repair them and resend them to you

Or we can discuss the solution including re-call according to real situation.