Q&A

1: What is the positioning of your company?
We are a 17-year-old manufacturer focusing on entertainment and outdoor facade lighting projects involving LED displays (regular and creative), led dance floor, led entertainment lighting and led facade lighting.

2. What kind of service do you have?

A. Pre-sale service
1. Reply enquiries in 12 hours.
2. Provide professional solutions based on customer's requirement, can do project design for you.
3. Offer sample and all document as customers required.
4. Other services, such as factory visiting and so on.

B. In-sale service
1. Production progress report.
2. Quality test report for every order.
3. Photos and videos as per customer's requirement.

C. After-sale service
1. Lifetime maintenance and software upgrade.
2. Complaint respond period not exceed 12 hours, maintenance guidance and problem solution supplied in 48 hours.
3. Free technician training.
4. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.

3: What does the number mean behind P2, P3.91 etc?
It means each two neighboring pixel distance is 2mm, 3.91mm. The number also means the best viewing distance, P3.91 means the best viewing distance is 3.91m. Besides, In a certain area, if the pixel pitch is smaller, it means the leds/pixels are much more, which can create a higher resolution.

4. How should I choose the suitable screen/dance floor/lighting for my project?
Our projects are mainly divided into 3 types: Entertainment series, Rental-commercial advertising, Outdoor lighting series. And you can tell us what your project type are and our sales consultants will recommend you the suitable products combination to fulfill your project requirement.

5. How long is it for my order production?
It depends, but normally 15-20 days.

6. How about the warranty time?
Our products warranty is 1 full year but lifelong maintenance service. For details, our sales consultants will advise you based on your pro1: What is the positioning of your company?
We are a 17-year-old manufacturer focusing on entertainment and outdoor facade lighting projects involving LED displays (regular and creative), led dance floor, led entertainment lighting and led facade lighting.
2. What kind of service do you have?
A. Pre-sale service
1. Reply enquiries in 12 hours.
2. Provide professional solutions based on customer's requirement, can do project design for you.
3. Offer sample and all document as customers required.
4. Other services, such as factory visiting and so on.
B. In-sale service
1. Production progress report.
2. Quality test report for every order.
3. Photos and videos as per customer's requirement.
C. After-sale service
1. Lifetime maintenance and software upgrade.
2. Complaint respond period not exceed 12 hours, maintenance guidance and problem solution supplied in 48 hours.
3. Free technician training.
4. Full set of documents free of charge, which including installation guidance, software operation manual, easy maintenance manual and control system software CD and so on.
3: What does the number mean behind P2, P3.91 etc?
It means each two neighboring pixel distance is 2mm, 3.91mm. The number also means the best viewing distance, P3.91 means the best viewing distance is 3.91m. Besides, In a certain area, if the pixel pitch is smaller, it means the leds/pixels are much more, which can create a higher resolution.
4. How should I choose the suitable screen/dance floor/lighting for my project?
Our projects are mainly divided into 3 types: Entertainment series, Rental-commercial advertising, Outdoor lighting series. And you can tell us what your project type are and our sales consultants will recommend you the suitable products combination to fulfill your project requirement.
5. How long is it for my order production?
It depends, but normally 15-20 days.
6. How about the warranty time?
Our products warranty is 1 full year but lifelong maintenance service. For details, our sales consultants will advise you based on your projects