FAQ
Q1. Can I have a sample for testing?
A: Yes, samples are in stock, we will return sample fee back to you once you make a bulk order from us.
Q2. What is the lead time?
A: Sample needs 1-3 days, mass production time needs 25 days for order quantity more than 1000 pieces.
Q3. What is your MOQ?
A: Small order is acceptable for trial. 1 pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Shipping time depend on the shipping way you choose.
Q5. Can I print my logo on the product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample. Customized design is available. OEM and ODM are offered.
Q6: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.
Q7: How to deal with the faulty?
A: Our products are produced in strict quality control system and the defective rate will be less than 0.2%. During the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution.
Welcome to send us an inquiry and then the details will be offered to you.
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